Careers

Call Centre Team Manager

The Debt Collection Call Centre Team Manager oversees a team of agents and external debt collectors (EDCs) to achieve debt recovery targets. This involves managing daily operations, resolving complex queries, overseeing EDC performance through weekly forecasting based on Promises to Pay (PTPs), ensuring compliance with debt collection regulations, and fostering staff productivity and well-being. The role aims to drive financial recovery for the organization while maintaining high standards of quality and ethical conduct in a high-pressure call centre environment.
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Debt Collection Agent

Archfin Capital is seeking motivated and target-driven Debt Collection Agents to join our growing team in Bedfordview. The successful candidates will be responsible for engaging with clients to recover outstanding debts while maintaining professionalism and delivering a positive customer experience.
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Our Values

We leverage sophisticated systems and technology to optimize our debt buying processes, fostering financial inclusion while upholding the highest standards of integrity and respect.

 

Integrity

We conduct our business with the utmost honesty, transparency, and ethical standards, building trust with clients and partners.

Innovation

We embrace innovation, continuously investing in cutting-edge technology to stay at the forefront of the debt buying industry.

Customer-Centricity

Our customers are at the heart of everything we do. We prioritize their needs, ensuring fair treatment and delivering solutions that empower financial well-being.

Compliance

As a registered credit provider, we are committed to strict adherence to legal and regulatory frameworks, providing a secure and compliant environment for our clients.

Consumer-Centric

Archfin Capital places a paramount value on treating consumers fairly, with dignity, and respect. We understand the challenges individuals face when dealing with financial difficulties, and our team is dedicated to providing empathetic, customized solutions that prioritize their well-being.

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Why Choose Archfin Capital?

Our expertise

Benefit from the experience and expertise of a team dedicated to optimizing debt buying strategies.

Innovation

Access the advantages of sophisticated systems and technology, ensuring efficient and effective debt management.

Ethical Practices

Rest assured knowing that Archfin Capital operates with integrity, treating consumers fairly and respectfully.

Compliance

As a registered credit provider, we operate within the legal and regulatory framework, offering a secure and compliant partnership.

Choose Archfin Capital

For a strategic and ethical approach to debt buying in South Africa, where innovation meets integrity for the benefit of our clients and the broader community.

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